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Get in touch

Get in touch

A person reads every message. Pick the team below, or send the form and choose a topic.

  1. General questions

    Anything about our work, our causes, or this website.

    hello@example.orgUse the form

  2. Donations help

    Receipts, monthly gifts, tax questions, or a payment that did not go through.

    donations@example.orgUse the form

  3. Partnerships

    Company giving, team volunteer days, sponsoring an event, or working with us as a local group.

    partners@example.orgUse the form

  4. Press and media

    Interviews, photos from the field, and figures from our annual report.

    press@example.orgUse the form

Send a message

Choose a topic so your message reaches the right team. We reply within two working days.

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Everything you tell us stays confidential. In an emergency, call your local emergency number first.

Changing a gift or asking for a refund? The donation and refund policy explains how.

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We use your details only to reply. Privacy policy

The office

Drop in during office hours, or call first and we make sure the right person is in.

Address
100 Example Street, Suite 200 Springfield, ST 00000
Open the map (opens in a new tab)
Office hours
  • Mon–Thu9:00 AM–5:00 PM
  • Fri9:00 AM–4:00 PM
  • Sat–SunClosed
Phone
(555) 010-0199
Email
hello@example.org
Registration no.
12-3456789

Quick answers

Most messages we get are about these. The FAQ has the rest.

All questions
When will I hear back?

Within two working days, from the team that handles your topic. Press requests on a deadline: say so in the first line and we answer the same day.

I lost my receipt. Can you send it again?

Yes. Choose the topic "A gift, a receipt, or a monthly donation" and give the email you used to give; we resend every receipt for the year.

Can I change or stop a monthly gift?

At any time, with no fee. Use the link in any receipt or write to us. Refunds are possible within 30 days of a gift: see the donation and refund policy.

Can I visit a program before I give?

Often, yes. Kitchens and reading clubs welcome visitors on open days; write to us and we suggest a date. Shelter visits are not possible, to protect the people staying there.

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