Questions and answers

Yes, by email as soon as the gift goes through. Monthly donors also get one yearly summary in January for their tax return.

Where the law allows, yes: we are a registered charity and every receipt shows our registration number. Ask your tax adviser how much you can deduct.

Yes. Pick a cause on the donation form, or leave it on "Where it's needed most" and we send it to the program that is furthest from its goal.

At any time, with no fee. Use the link in any receipt or write to us. Refunds are possible within 30 days of a gift: see the donation and refund policy.

Card details go straight to the payment provider over an encrypted connection. We never see or store the full card number.

Yes. A tribute gift sends a card to the family, without the amount, and lists the name on the cause page if you wish.

No. Every role starts with a short training session, and a team lead is on every shift. Reading club volunteers get a one-evening course first.

One evening a month is enough to start. Pick the shifts that suit you; you can pause at any time.

16 with a parent's consent, 18 for shelter nights. Families can volunteer together on event days.

Yes. Roles with children or at the shelter need a background check, which we arrange and pay for before your first shift.

Yes. Team days run on weekdays for groups of 6 to 20. Write to us with the topic "Partnerships" and we suggest dates.

For most events, yes: places are limited and registration tells us how much food and how many helpers to plan for. Free events still ask for a name and an email.

After the venue and food costs, every dollar goes to the cause named on the event page. We post the amount raised after the event.

We choose step-free venues wherever we can and list the access details on each event page. Tell us what you need when you register.

Yes. Start a fundraiser for a run, a bake sale, or a birthday, and we set up a page with a progress bar and receipts for your donors.

86 cents of every dollar last year. The rest paid for audits, fundraising, and the small team that runs the charity. The impact page shows the full split.

An independent auditor reviews our accounts every year. The audited report and our annual report are published on the impact page.

Each partner is a registered local group with at least two years of work in its area. We visit before funding starts and every year after that.

The extra goes to the same program the next year, or to the closest cause if the program has ended. The cause page says which.

Only to process your gift, send receipts, and the updates you asked for. We never sell or swap supporter details. See the privacy policy.