Donation and refund policy

Every gift to Givo is voluntary, and we want you to feel sure about it. This page explains how to get a refund, how to change a regular gift, when you receive a tax receipt, and how we decide where your money goes. Read it with our terms of use and privacy policy.

Refunds

If you made a mistake, for example the wrong amount or a gift made twice, or you changed your mind, ask for a refund within 30 days of the gift and we will return it in full. Email hello@example.org with your name, the date, and the amount.

• We refund to the card or account you paid with, usually within 10 working days.
• After 30 days, we look at each request case by case. We may not be able to refund a gift that has already been spent on a cause, or that we have already claimed tax relief on.
• If we refund a gift, any tax receipt for it is cancelled, and we tell the tax authority where the law requires it.
• If you see a payment you do not recognize, contact us and your bank straight away.

The 30-day period is a sample. Set your own and keep it the same on the donation form.

Monthly and other recurring gifts

You can change the amount, the date, or the cause of a recurring gift, pause it, or cancel it at any time, with no fee and no reason needed:

• use the link in your receipt email, or
• email hello@example.org and we make the change for you

A change made at least 5 working days before the next payment applies to that payment. If a payment fails, we let you know and try again once before we stop the gift. We never raise a recurring gift without your permission.

Tax receipts

Where the law allows gifts to be tax-deductible, we send:

• a receipt by email for each one-off gift, as soon as the payment clears
• one summary receipt each year for recurring gifts, by the end of January

Our registration number is shown in the site footer and on every receipt. If you need a receipt again, or your details on a receipt are wrong, email hello@example.org. Whether you can claim tax relief depends on where you live and pay tax.

Where your gift goes

You choose how your gift is used:

• Unrestricted gifts (“where it is needed most”) go to the work that needs funding most at the time. They let us respond quickly and keep programs running between appeals.
• Restricted gifts go to the cause or appeal you chose on the form, and we use them only for that purpose.

Unrestricted gifts also pay for the costs of running the organization, such as payment fees, fundraising, and administration. Company sponsorships include a contribution of 5% to these costs. Gifts to an emergency appeal go to the appeal in full: the staff time behind it comes from our core budget. Our annual report shows the split.

When a cause is fully funded or changes

Sometimes an appeal raises more than it needs, a project ends early, or circumstances on the ground mean the work cannot go ahead as planned. When that happens:

1. we use the extra money for the closest similar need, in the same place or for the same kind of work
2. we say what we did in the cause update on this site and in our annual report
3. if you gave a large restricted gift, we contact you first and you can ask for it to be moved to another cause or refunded

We never move a restricted gift to an unrelated purpose without your permission.

Gifts we may decline

We may decline or return a gift if accepting it would conflict with our mission or values, if we cannot confirm where it comes from, or if it comes with conditions we cannot meet.

Questions

Email hello@example.org or write to Givo, 100 Example Street, Suite 200, Springfield, ST 00000. We reply within 5 working days.