Fundraising coordinator

About the role

Thousands of people give to us every month, and each year many supporters run a bake sale, a sponsored walk, or a birthday fundraiser for us. You are their main contact: you answer their questions, send their packs, thank them, and make sure every gift is recorded correctly.

You report to the head of fundraising and work closely with the finance officer and the communications team.

What you will do

• Answer donor and fundraiser emails and calls within two working days
• Send fundraising packs, collection boxes, and T-shirts, and keep stock up to date
• Record gifts and send tax receipts accurately in our donor database
• Write thank-you letters and the monthly supporter email
• Staff our stand at the charity run and two or three other events a year

What you will bring

• Experience in a customer-facing role, in a charity, a shop, or an office
• Care with details and records
• A warm, clear writing style
• Confidence using spreadsheets and a database

Experience of fundraising is welcome but not needed. We train you on our database and on the rules for receipts.

What we offer

• The salary shown on this page, reviewed every April
• Time off in lieu for evening and weekend events
• 25 days of holiday plus public holidays
• Up to two days a week from home after your first three months

How to apply

Send your CV and a cover letter of no more than two pages that shows how you meet the points under “What you will bring”. Put the job reference in the subject line. We reply to every applicant within ten working days of the closing date.